Refund policy

Due to the nature of our products, we generally do not accept returns or exchanges. Indeed, food products can only be returned or exchanged if they have been received damaged.

In the case of a non-food product, you have thirty (30) days from receipt of your order to return or exchange an item provided that the goods are in their original condition, i.e. unused and in their original undamaged packaging with all accessories, parts and manuals originally supplied. The 30 day period also applies to claiming a replacement in the case of goods received damaged or faulty. If more than 30 days have elapsed, we unfortunately cannot offer you a refund or exchange.

Please note that some types of products cannot be returned. Perishable goods such as food products can only be returned if they have been received damaged. See below for conditions and procedure for refund or exchange.

Other items that cannot be returned:

Gift cards
Items on clearance
Making a claim

For any return or claim, for example if upon receipt of the goods you notice a breakage or any problem with the goods, please first notify us as soon as possible using one of the means below:

By email: daniele@comptoirgourmandducentro.com
By phone: 819 791-3683
In shop: 2339 King Street West, Sherbrooke QC J1J 2G2

Be sure to leave us your complete contact information so that we can contact you for further information.

If you receive a damaged or defective product, we advise you to take and send us a photo to facilitate the processing of your claim.

To make any return or claim, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In addition, please note that :

This policy does not apply to products that have been used.
Shipping and handling charges are not refundable. Only the price of the item, including taxes, is refundable.
In the case of an exchange, the difference in price between the exchanged item and the replacement product is at the customer's expense.
Items purchased in shop can only be exchanged or refunded in shop.
We do not accept any liability for loss, theft or damage to returned goods.

Cancellation
It is not possible to cancel your order once the transaction has been completed. You will have to return it for a refund (if it is a product eligible for a refund).

Return of a product shipped to the wrong address
Canada London However, if they are unable to deliver the item, the package will be returned to the original address on the shipping label.
A customer service representative will then contact you to confirm whether you wish to cancel or receive your order. Your shipping information will be validated and you will be responsible for the cost of reshipping your order.